Long hold times and the inability to get a real person on the other end of the phone are becoming more prevalent when it comes to customer service. Nancy Chen examines why. … [Read more...] about Is technology to blame for worsening customer service?
Archives for April 2023
U.S. added 236,000 jobs in March, Labor Department says
Despite nine federal rate hikes over the past year, the U.S. added 236,000 jobs in March, according to the latest data from the Labor Department. CBS News senior investigative correspondent Catherine Herridge broke down the latest jobs report with Lori Bettinger, BancAlliance president and former director of the Troubled Assets Relief Program . … [Read more...] about U.S. added 236,000 jobs in March, Labor Department says
Maine school custodian helps turn chess team into a real-life “Queen’s Gambit”
What is more unlikely than the success of the chess champions at Weatherbee Elementary School in Hampden, Maine, is where they found it -- in a broom closet. Steve Hartman has their story in "On the Road." … [Read more...] about Maine school custodian helps turn chess team into a real-life “Queen’s Gambit”
Vice President Harris meets with ousted Tennessee lawmakers
Vice President Kamala Harris visited Nashville to meet with two Democratic lawmakers who were expelled from the state House over their role in a gun reform protest. CBS News senior national Correspondent Mark Strassmann joins Catherine Herridge with the latest. … [Read more...] about Vice President Harris meets with ousted Tennessee lawmakers
How to online-date safely in a post pandemic world
More and more relationships are beginning online in a post-pandemic world. Dating coach and psychologist Dr. Holly Battey spoke with Catherine Herridge about the safest and most effective ways to find love online. … [Read more...] about How to online-date safely in a post pandemic world